Return Policy

We do not accept returns or refunds. Exchanges are permitted if the item you purchased is defective and within our warranty period. If you received a defective item, please contact us at +603-2742 7468 with details of the product and the defect. You can send the item you consider defective to:

Muser Apac Sdn Bhd
V Office 2, VO2-03-12, Lingkaran SV,
Sunway Velocity, Jalan Peel,
55100 Kuala Lumpur
Malaysia

Upon our receipt of your purchased item, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the item and ship back to you. If you are not entitled to a replacement, or the item is found to be working normally, you will be charged with service and shipping fees before the item is shipped back to you.

Note: All our products come with a one (1) year limited warranty against manufacturing defect unless stated otherwise.

Delivery Methods & Timing

Shipping charges are as follows:

• Peninsular Malaysia: RM15.00
• East Malaysia: RM20.00

Shipment will be processed once payment receipt is confirmed. Delivery time will be according to the time stated in each product starting from the payment confirmation. Once your item is shipped, shipping notification with courier tracking number will be emailed to your registered email address. Items will be sent via GDEX courier service which will take approximately 2 - 3 working days upon shipping notification to receive the items.

For self-collection method (zero shipping charge), you are welcomed to collect the items upon receiving payment confirmation at our office as follows:

Muser Apac Sdn Bhd
V Office 2, VO2-03-12, Lingkaran SV,
Sunway Velocity, Jalan Peel,
55100 Kuala Lumpur
Malaysia

Payment Methods

• Online fund transfer
• Cash/Cheque deposit at bank branches
• Cash deposit terminal
• Cheque deposit machine
• ATM

Please bank in the purchased amount into the bank account listed below:

Beneficiary: Muser Apac Sdn Bhd
Bank: Public Bank Berhad
Account No.: 39 848 699 36
Swift Code: PBBEMYKL

After payment has been made, you MUST send us the copy of payment slip by:

1. Email to sales@muser-testo.com.my or
2. WhatsApp to +6012-318 6366 or
3. Go to www.newstore.my/en/my_purchases.html then click the update payment button to update your payment information to us. For guests, you can go to www.newstore.my/en/order_status.html

Please state:

Order No.:
Bank:
Account No.:
Transaction Date:
Transaction Amount:

Note:
Please allow 2 to 3 extra working days for order processing if your payment method is Bank Cheque or Interbank Fund Transfer. The order will be cancelled without any notice if the payment process is not completed within 7 working days.